| Why choose Canon and a
PLUS Partner?
Why choose a Canon authorised Dealer at
all?
Only Canon authorised Dealers have access to
genuine spares, parts, consumables and Toner direct from Canon.
Only Canon authorised Dealers have access to
technical training and support directly from Canon, vitally important
when problems occur and when networking Digital products.
All Technicians employed by a Canon authorised
Dealer to maintain, service and repair Canon products must attend
the relevant training courses and pass an exam to demonstrate
competence at the end of each course.
Only Canon authorised Dealers have access to
technical Field Support Specialists who will 'troubleshoot'
problems in partnership with the authorised Dealer, often at the
Customers premises.
Only Canon authorised Dealers have access to
Canon pre-sales IT specialists who will assist in pre-installation
problem solving and networking issues, extremely important in
preventing future printing failures.
Only Canon authorised Dealers have access to
H.O.P.E. (Helping Others through
Personal Experience), a web-based
database containing details of infrequently encountered problems
that prove difficult to solve. Both Dealer Technicians and Canon
technical personnel have access to input data on this topic so
that it can be shared with others involved in providing Customer
service.
Why choose a Canon PLUS
Partner?
With a PLUS Partner you can be confident that
you are dealing with a competent, reliable supplier, fully trained
by Canon.
A PLUS Partners' accreditation is your quality guarantee,
as it is measured and monitored by Canon.
PLUS Partners have exclusive access to specialist
software and IT products from Canon meaning better solutions for
the Customer.
IT support is vital in today's fast-moving
business environment; a PLUS Partner can provide the highest level
of expertise required with Canon products and with full support
from the Manufacturer.
Technology advances so rapidly these days that
just 'keeping-up' and making the right decision is a
challenge. A PLUS Partner is expertly trained, accredited and
audited by Canon to ensure that you receive up-to-the minute,
expert advice.
Why Canon?
Canon is a global Company, formed in 1937 and
now with an annual turnover in excess of £16 billion, employing
97,802 people manufacturing and supporting Canon products in 50
countries.
Canon is a market leader in Consumer Imaging
(Photo, Video & Digital Cameras), Business Solutions (IT solutions
for office & Professional print) and Industrial products (Semiconductors,
Optical products & Chemical products).
In Europe Canon employs 11,889 people in 13
countries led by the Canon Europe Corporate Strategy Centre ensuring
that products and services are tailored to suit the European market.
Research and development is a key factor in
Canon's success in its specialist markets with 7.9% of global
turnover (£1.26 billion) invested annually in R&D.
More than 600 patents have been filed by Canon's
two European R&D companies alone.
Canon is not a 'general' electronics
giant, but is a specialist in its chosen fields and hence is a
vital part of Industry, particularly in:
...Digital IT solutions
...Medical equipment
...Opthalmic instruments
...TV broadcast lenses
...Semiconductor production
Canon is dedicated to producing the highest quality products for
the most demanding applications to guarantee Customer satisfaction.
What do we actually do?
Digital Products, part of DP Business Machines Plc, provide a single source
for all your office technology needs. From a simple facsimile
machine or printer through to high-speed digital photocopiers
or advanced document management and archiving systems.
DP supply and service this equipment, which
is produced by the worlds leading manufacturers in our industry.
This, combined with our national team of highly trained technicians
and sales staff, mean that we have the capability to provide the
ideas and solutions needed to maximise our customers chances of
creating an effective working office environment.
Document Management often seems over complicated
because of its direct link to "Information Technology".
However all our direct sales staff have the knowledge and expertise
to guide you to the correct solution for your needs.
Delivery
DP deliver printers, faxes and photocopiers
throughout the UK and cover areas such as Oxon, Hertfordshire,
Buckinghamshire, Bedfordshire, East North, West and Scotland.
We supply new equipment, also dealing in reconditioned,
secondhand and used which we can supply on long or short term
rentals.
Dissatisfied
with your current Service Provider?
If you are dissatisfied with your current Service Provider, DP
business machines can help.
DP are an authorised Canon and Panasonic dealer.
Our average response time to breakdown calls is 3.5 hours and
we aim to have a machine repaired within one hour of arrival.
All our engineers are trained to the highest levels by the equipment
manufacturers and carry an extensive stock of spare parts. This
enables DP to achieve a first time fix rate of over 90%.
DP employ a team of network and IT specialists allowing us to
provide support for networked digital products.
Our Service Management System monitors the quality of engineering
and enables us to provide detailed reports for our customers showing
the performance of their machines.
So if you have a Canon or Panasonic photocopier and would like
DP to take care of your service needs, please send an email to
dave.saycell@dmcplc.co.uk stating the make and model of your machine
and we will provide you with further information.
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